Appointment Policy!
At Alexandra's on Second we value your time, and that of our team. We believe your appointment time is very valuable. We hold the appointment time specifically for you, and if you must cancel or reschedule your appointment, we kindly ask you give us 24 hour notice.
All new guests must provide a credit card to hold an appointment, as well as lengthy color appointments. Guests who have previously not upheld the cancellation policy will also be required to provide a credit card to hold an appointment.
Any cancellations made less than 24 hours notice, will be charged 50% of the service(s).
No Shows will be charged 100% of service(s).
Appointments made within 24 hours, needing a cancellation (in the same day), must cancel 4 hours prior to the appointment time, otherwise 50% of the service(s) will be charged.
The cancellation policy allows us time to inform guests on our wait-list of any availability, and allows our team to adjust their schedule accordingly.
As a courtesy, Alexandra's will send out an E-mail reminder 24hrs prior to your appointment to confirm. If Alexandra's cannot reach you, it is your responsibility to remember your appointment date and time in order to avoid missed appointments and cancellation fees.