Appointment Policy!
At Alexandra's on Second we value your time, and that of our team. We believe your appointment time is very valuable. We hold the appointment time specifically for you, and if you must cancel or reschedule your appointment, we kindly ask you give us 24 hour notice.
All new guests must pay a $50 deposit to hold their appointment. The deposit will go towards the service booked. All deposits can be paid at time of booking, you may also bring in a cash deposit up to 48 hours after booking. If a deposit is not made within 48 hours, your appointment will be cancelled.
Any cancellations made less than 48 hours notice will not be refunded and will not receive a deposit transfer to another appointment.
No Shows will have to pay 100% of the service price to book another service.
Appointments made within 24 hours, needing a cancellation (in the same day), must cancel 4 hours prior to the appointment time, otherwise 50% of the service(s) will be charged.
The cancellation policy allows us time to inform guests on our wait-list of any availability, and allows our team to adjust their schedule accordingly.
As a courtesy, Alexandra's will send out an E-mail & text message reminder 72hrs & 24hrs prior to your appointment to confirm. If Alexandra's cannot reach you, it is your responsibility to remember your appointment date and time in order to avoid missed appointments and cancellation fees